Return & Refund Policy

Last Updated: June 24, 2026

At Clara & June Charleston, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the policy below.

For any return request, please contact us first at support@clarajunecharleston.com.

1. Our Fulfillment Model

Clara & June Charleston operates using a supplier fulfillment model. To reduce waste and unnecessary inventory, some products are shipped directly from our fulfillment partner, Kongfubuy.

As a result, approved returns may need to be sent to our designated international return facility. Return instructions and the appropriate return address will be provided after your return request has been reviewed and approved.

2. Return Eligibility

You may request a return within 30 days of receiving your order.

To initiate a return, please contact support@clarajunecharleston.com and include:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Returns requested after the 14-day return window may not be accepted.

3. Return Conditions

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed

  • Be in their original condition

  • Include all original tags, packaging, and accessories

  • Show no signs of damage caused by the customer

Items that do not meet these conditions may be refused or may receive only a partial refund where permitted by law.

The following items are generally non-returnable for hygiene and safety reasons unless defective or damaged upon arrival:

  • Undergarments

  • Swimwear

  • Earrings and certain jewelry items

  • Personal care products

Sale and clearance items may be considered final sale unless otherwise required by applicable law.

4. Return Shipping Costs

Unless the item is defective, damaged, or incorrect due to our error, customers are responsible for:

  • Return shipping costs

  • International shipping fees

  • Customs duties, taxes, or import charges associated with the return

We strongly recommend using a trackable shipping service. We are not responsible for returns that are lost in transit without valid tracking information.

5. Alternative Resolution Options

Because international returns can be costly and time-consuming, we may offer alternative solutions when appropriate, including:

  • Partial refunds

  • Store credit

  • Replacement items

  • Discount codes for future purchases

These options are offered at our discretion and may help resolve issues more quickly than an international return.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 14 days of delivery.

To help us resolve the issue efficiently, please provide:

  • Clear photos of the item

  • Photos of the packaging (if applicable)

  • A brief description of the issue

After reviewing the information, we will determine the appropriate solution, which may include a replacement, refund, store credit, or other remedy.

7. Refund Process

Once the returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

Refunds are typically processed within 14 business days after the returned item has been received and approved.

Original shipping fees are non-refundable unless required by law or unless the return is due to our error.

8. Order Cancellations

Orders are processed quickly after they are placed.

Cancellation requests may only be accommodated before the order enters fulfillment or shipment processing. Once processing has begun, cancellation may no longer be possible.

If you experience an issue with your order, please contact us at support@clarajunecharleston.com so we can assist you directly.

9. Delivery Responsibility

Customers are responsible for providing accurate shipping information at checkout.

Address corrections should be requested as soon as possible after placing an order.

We are not responsible for delivery issues resulting from incorrect shipping information provided by the customer.

Once tracking confirms successful delivery to the address provided at checkout, responsibility for the package transfers to the customer, except where otherwise required by applicable law.

10. Contact Information

Clara & June Charleston
Email: support@clarajunecharleston.com

For any questions regarding returns, refunds, or exchanges, please contact our support team.