Return Policy
Return & Refund Policy – Clara & June Charleston
At Clara & June Charleston, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully established to ensure transparency and fairness while maintaining the highest level of customer satisfaction.
Please review the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products We offer a full return guarantee on new products, excluding promotional or clearance items. Items purchased during clearance or sale events are considered final sale and are not eligible for return or refund.
No Refunds on Clearance Items Products purchased during a clearance or promotional sale are not eligible for refunds or exchanges. These purchases are considered final and non-refundable, including cases where the incorrect size has been ordered. We kindly advise customers to carefully review product specifications and sizing information before completing their purchase.
Return Shipping Costs Customers are responsible for all return shipping costs associated with returning items to us. Clara & June Charleston does not reimburse return shipping fees and is not liable for any costs incurred during the return process.
Return Request Deadline Return requests must be submitted within 30 days of receiving your order. Any return requests submitted after this period will not be accepted. To ensure eligibility, please contact our customer support team within this timeframe.
Policy on Sale and Clearance Products Items purchased as clearance or sale products cannot be exchanged or returned. This policy also applies in cases where an incorrect size has been selected. Customers are responsible for ensuring they choose the correct size before placing an order.
100% Guarantee on Defective Items We provide a full guarantee for defective products. If a product arrives with a manufacturing defect, the item may be returned for either:
- a full refund, or
- a replacement, depending on your preference.
In such cases, our customer support team will guide you through the process to ensure a smooth resolution.
Return Process To initiate a return request, please contact our customer support team by email: support@clarajunecharleston.com Once your return request has been reviewed and approved, you will receive detailed instructions outlining the next steps required to complete the return process. Returns sent without prior approval may not be accepted.
Mandatory Return Form All returns must include a completed return form. Returns submitted without a completed return form cannot be processed. Please ensure the form is included with your return shipment to allow for accurate and timely handling of your request.
Conclusion At Clara & June Charleston, we are committed to maintaining the highest level of customer satisfaction. By adhering to our return and refund policy, we ensure that all return requests are handled efficiently, fairly, and transparently. If you have any questions regarding our policy or require assistance, please contact our customer support team: support@clarajunecharleston.com For more information about our products and services, please visit our website